Consumer Rights // This is a very important link for us in the Outer West. Phone reception may not be great at times. If you have a complaint and are tired of being given the runaround by the telcos, get your voice/s heard through the proper channel with the Telecommunications Industry Ombudsman online here.
Taken from their About Us page: The TIO is a fast, free and fair dispute resolution service for small business and residential consumers in Australia who have a complaint about their telephone or internet service. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way.
Click here to submit your complaint.
Check out Lawstuff for this extremely useful site packed with legal knowledge on how to get out of a post-paid mobile phone contract:
Lawstuff: If you cancel your post-paid mobile phone contract before the term of the contract has finished, the phone company may ask you to pay a fee for “early termination” as set out in your contract. This is sometimes called an “early termination fee”. In certain circumstances you may not have to pay this fee, so it is important to know your rights. Generally, your rights come from a set of laws called the “Australian Consumer Law”
Additionally, here’s another useful set of tips… How to get out of your mobile phone contract [PC World, 2011] Are you stuck in a two-year mobile phone contract and desperately want to break it?